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Return/Exchange Policy for Darpan Crafts – Handmade Handbags

At Darpan Crafts, we strive to deliver the highest quality handcrafted handbags that not only meet but exceed our customers’ expectations. We understand that, on occasion, you may need to return or exchange an item. Whether it’s due to a change of mind or an issue with the product, our Return/Exchange Policy is designed to make the process as smooth and transparent as possible.

Please read the following policy carefully, as it explains the conditions and procedure for returns and exchanges at Darpan Crafts.

For any inquiries related to returns, exchanges, or assistance, you can contact our customer service team at +91 882-803-8130. We are always here to help and ensure your experience with us is a pleasant one.

1. Return and Exchange Eligibility

We want you to be completely satisfied with your purchase. However, we understand that sometimes a product might not meet your expectations or requirements. You may request a return or exchange under the following conditions:

  • Time Frame: You must request a return or exchange within 7 days of receiving your item. After this period, we are unable to process any returns or exchanges.
  • Product Condition: The handbag must be unused, unworn, and in its original condition with all tags, packaging, and accessories intact. Products that have been used, altered, or damaged in any way will not be accepted for return or exchange.
  • Proof of Purchase: To initiate a return or exchange, you will need to provide proof of purchase, such as the order number or receipt.
  • Non-Returnable Items: Certain items such as sale or clearance products, custom-made handbags, and personalized products cannot be returned or exchanged unless there is a manufacturing defect.

2. How to Initiate a Return or Exchange

If you would like to return or exchange your handbag, please follow the steps outlined below:

  1. Contact Customer Service: Reach out to our customer service team by calling +91 882-803-8130 or emailing us at [Insert Email Address]. Please include your order number and a brief description of the reason for the return or exchange.
  2. Return Authorization: Once we have received your request, our team will assess the eligibility of the return or exchange based on the criteria mentioned earlier. If your request is approved, we will issue a return authorization number (RA Number), which will need to be included with the returned item.
  3. Packaging the Return: Carefully package the handbag in its original box or a sturdy shipping box to prevent any damage during the return shipping. Be sure to include the original tags, accessories, and the RA Number clearly visible on the package.
  4. Shipping the Item Back: You are responsible for the return shipping costs unless the item is defective or damaged. We recommend using a traceable and insured shipping service to avoid any loss or damage to the product during transit. Once we receive the returned handbag, we will process the return or exchange according to our policy.
  5. Refund/Exchange Process: After we receive and inspect the returned item, we will either issue a refund or send you a replacement product. Refunds will be processed to the original payment method, and the amount will typically reflect in your account within 7-10 business days. If you opt for an exchange, we will dispatch the replacement item within 3-5 business days of receiving the returned product.

3. Refund Policy

If you are eligible for a refund, it will be processed after the return has been inspected and approved. Refunds are typically issued in the same method used for payment (e.g., to the same credit card or bank account). Please note that it may take several days for the refund to appear in your account, depending on your bank or payment provider.

  • Shipping Costs: If you are returning an item due to a change of mind, the shipping costs will not be refunded. If the return is due to a mistake made by us (e.g., the wrong product was shipped, or the product is defective), we will cover the return shipping costs.
  • Partial Refund: If the product is returned in a condition that is not as originally received (e.g., damaged or missing parts), a partial refund may be issued based on the condition of the returned item.

4. Exchange Policy

If you receive a handbag that doesn’t meet your expectations in terms of style, color, or size, we are happy to offer an exchange for an alternate item. Exchanges are subject to the following guidelines:

  • Availability: The item you wish to exchange for must be in stock at the time of the exchange. If the item is out of stock, we will offer you a refund or help you select another product.
  • Shipping Costs for Exchanges: If you are exchanging an item, you are responsible for the shipping costs of the item being returned. We will cover the shipping costs for the exchange item once we receive the returned product and process the exchange.
  • Condition of Returned Item: The returned handbag must be in its original condition. If it is damaged or shows signs of use, an exchange will not be processed.

5. Damaged or Defective Products

We take great pride in the quality of our products, but in the rare case that you receive a damaged or defective handbag, we will work with you to resolve the issue quickly. Here’s what you should do if your product arrives damaged or defective:

  1. Report the Issue Immediately: Contact us within 48 hours of receiving your order to report the damage or defect. You can reach us by phone at +91 882-803-8130 or via email at [Insert Email Address].
  2. Provide Evidence: Please send us clear photos of the damage or defect so that we can assess the issue and verify your claim.
  3. Return Process: If the handbag is defective or damaged due to a manufacturing error, we will provide you with a return shipping label at no cost to you. You can then return the item, and we will send you a replacement or process a full refund as per your preference.
  4. No Fault Returns: If the damage was caused by mishandling during shipping or by customer use, we may not be able to offer a refund or exchange. We recommend checking the condition of your items upon arrival and reporting any issues promptly.

6. Exceptions to the Return/Exchange Policy

While we aim to accommodate our customers, certain products may be ineligible for return or exchange due to their nature:

  • Custom or Personalized Handbags: If a product is made to order, custom-made, or personalized, it cannot be returned or exchanged unless there is a manufacturing defect or error on our part.
  • Sale and Clearance Items: Products bought on sale or clearance may not be eligible for return or exchange. Please review the product description and terms before making such purchases.

7. Contact Us

If you have any questions regarding our Return/Exchange Policy or need assistance with a return or exchange request, please feel free to reach out to our customer service team. We are always happy to help!

  • Customer Service Number: +91 882-803-8130
  • Email: [Insert Email Address]
  • Address: [Insert Company Address]

At Darpan Crafts, we value your satisfaction, and we are committed to making sure that every aspect of your shopping experience is exceptional. We hope that your purchase from us brings you joy, and if not, we are here to make it right through our hassle-free return and exchange policy.

Thank you for choosing Darpan Crafts, and we look forward to serving you again soon!